mail Contact & support

We are already waiting for you

Tell us a few words about your club and together we will find a setup that works for you. We usually reply within 24 hours on business days.

Get in touch

E-mail is the fastest way. Existing clubs have a helpdesk right in the app.

mail

E-mail

tomas.patera@pnona.cz

support_agent

Helpdesk

right in the app after signing in

schedule

Response

usually within 24 hours on business days

verified_user Already a Badtur club?

For reports and questions about your club, sign in to the system and use the helpdesk.

forward_to_inbox

Send us an e-mail

A few words are enough and we will get back to you. It helps if you mention:

check_circle the name of your club
check_circle a rough number of members
check_circle what you need to solve

Write an e-mail send or directly at tomas.patera@pnona.cz

By sending an e-mail you agree to the processing of your data for the purpose of handling the enquiry.

help FAQ

Maybe it is already answered here

How fast can we get started?expand_more

You set up the club online in a few minutes. We can load members from the ČBaS system and help with the rest — most clubs are fully up and running within a week.

Does Badtur work on mobile?expand_more

Yes — it runs in the browser on desktop and mobile, and there is a mobile app too. Nothing needs to be installed.

Where do I report a bug or an idea?expand_more

Right in the app via the helpdesk, or by e-mail. We read every suggestion and improve Badtur every week.

What about personal data protection?expand_more

Data is stored in the EU and processed in line with GDPR. Personal data export is a matter of course.